Terms & Conditions Of Sale

ORDER PROCESSING & SHIPMENT TIMING

Orders placed online will be confirmed at the time of purchase.

In-stock items will ship from our warehouses within 48 - 72 hours of payment date. If your order contains made to order furniture (i.e. upholstery) please allow 10 weeks for production plus 4-5 weeks for shipping. If an item is on backorder, you will be notified immediately along with the expected in-stock date.

For custom upholstery orders, please allow our workroom a lead time of 10 weeks after receipt of COM/COL, not including delivery.

Shipping can take anywhere from 1 to 15 business days depending on the size of your order and where you live in the US. We always welcome your call to check on the status of your shipment (212-935-5930).

Please note that we do not fulfill orders on weekends or major US bank holidays.

Bunny Williams Home will not be held liable for late shipment as a result of a strike, fire, natural disaster, government intervention, customs holds or any other causes beyond our control. Bunny Williams Home is not responsible for late delivery due to delays in receipt of COM.

UPHOLSTERY ORDERS

All upholstery orders are considered made to order furniture and require a 10 week lead time. These orders may not be canceled or returned.

In addition to the selection of in-stock fabrics that we offer, you are also able to provide your own fabric (customer’s own material or “COM”). Please allow 10 weeks for production from receipt of COM.

If you elect to send COM, please email us at contact@bunnywilliamshome.com for a quote and further direction on fabric requirements.

SHIPPING

Bunny Williams Home offers white glove freight service for larger items which includes residential, inside delivery, unpacking, and placement services. Smaller items are shipped via UPS Ground. If you would prefer to arrange your own freight, please call our office to place your order.

DAMAGED MERCHANDISE

Our quality control is of the highest standard and while we stand by each product we produce, due to the handcrafted nature of our collections, variances do occur on occasion.

If you receive an order with notable signs of damage to the packaging, do not accept the item or note on the Bill Of Lading that the item arrived with damage to the packaging.

Please report any damage to us immediately (212-935-5930 / contact@bunnywilliamshome.com). Damage to mirrors must be reported within 48 hours of delivery and damage to all other items must be reported within 5 days of receipt. Bunny Williams Home will evaluate if the damage is freight-related and then determine the best course of action. We will either issue a repair or replacement of the damaged item(s).

RETURN POLICY

Bunny Williams Home accepts returns of non-damaged, non-made to order items provided you request the return within 30 days of receiving the order.

Please contact us at contact@bunnywilliamshome.com to initiate a return.

The refund issued will equal the purchase price and any applicable taxes less a 20% restocking fee less return freight.

We do not refund shipping charges for returns due to buyer’s regret.

We do not accept returns on made to order items.

Deposits on made to order items are non-refundable even if the order is canceled.

ONLINE PRODUCT PRESENTATION IS PROHIBITED

Online presentation of our products is strictly prohibited without prior permission granted in writing by an authorized Bunny Williams Home team member at contact@bunnywilliamshome.com. New account set up does not replace the need for this permission.

CARE INSTRUCTIONS

To read our care instructions, please click here.