Terms & Conditions Of Sale
ORDER PROCESS & SHIPMENT TIMING
- Orders placed online will be confirmed at the time of purchase.
- In-stock items will ship from our warehouses within 48 - 72 hours of payment date. If your order contains made to order furniture (i.e. upholstery) please allow 14 weeks for production plus 4-5 weeks for shipping. If an item is on backorder, you will be notified immediately along with the expected in-stock date.
For custom upholstery orders, please allow our workroom a lead time of 14 weeks after receipt of COM/COL, not including delivery.
- Shipping can take anywhere from 1 to 15 business days depending on the size of your order and where you live in the US. We always welcome your call to check on the status of your shipment (212-935- 5930).
- Please note that we do not fulfill orders on weekends or major US bank holidays.
- Bunny Williams Home will not be held liable for late shipment as a result of a strike, fire, natural disaster, government intervention, customs holds or any other causes beyond our control. Bunny Williams Home is not responsible for late delivery due to delays in receipt of COM.
ONLINE PRODUCT PRESENTATION IS PROHIBITED
- Online presentation of our products is strictly prohibited without prior permission granted in writing by an authorized Bunny Williams Home team member at firstname.lastname@example.org. New account set up does not replace the need for this permission.
PAYMENT METHOD / TERMS / TAXES
- We accept American Express, Visa, and MasterCard online. Should you wish to pay via wire transfer or check, please email your order to email@example.com.
- Items on backorder may be ordered online. You will be notified straight away if your order contains an item on backorder and if you approve the timing, we will collect a 50% deposit upon order date. The balance plus shipping will be collected in advance of your order shipping.
- Made to order upholstery requires a 50%, non-refundable, deposit to begin production. We will collect the deposit upon order date and the balance due plus shipping will be collected prior to your order being shipped.
- Customers are responsible for all sales tax or related taxes that apply to their order, including trade orders not for resale or those that will not be taxed. For taxable resale purposes only, tax exemption will be honored by Bunny Williams Home with the submission of a current resale certificate.
This can be done through the Trade/Wholesale button at the top right of our website.
- All upholstery orders are considered made to order furniture and require a 14 week lead time. These orders may not be canceled or returned.
- In addition to the wide selection of in-stock fabrics that we offer, you are also able to provide your own fabric (customer’s own material or “COM”). Please allow 14 weeks for production from receipt of COM.
- If you elect to send COM, please email us at firstname.lastname@example.org for a quote and further direction on fabric requirements.
- Bunny Williams Home offers white glove freight service for larger items which includes residential, inside delivery, unpacking, and placement services. Smaller items are shipped via UPS Ground. If you would prefer to arrange your own freight, please call our office to place your order.
- Our quality control is of the highest standard and while we stand by each product we produce, due to the handcrafted nature of our collections, variances do occur on occasion.
- If you receive an order with notable signs of damage to the packaging, do not accept the item or note on the Bill Of Lading that the item arrived with damage to the packaging.
- Should you receive an item that shows signs of damage, please report this to us immediately (212-935-5930 / email@example.com). Damage to mirrors must be reported within 48 hours of delivery and damage to all other items must be reported within 5 days of receipt. Bunny Williams Home will evaluate if the damage is freight-related and then determine the best course of action. We will either issue a repair or replacement of the damaged item(s).
- If the damage is freight-related and we are notified after 48 hours (for mirrors) or after 5 days (for all non-mirror items) of receiving the damaged items we will not guarantee that a refund, repair or return will be possible as our freight companies do not accept claims past this period of time.
- Bunny Williams Home accepts returns of non-damaged, non-made to order items provided you request the return within 30 days of receiving the order. Depending on the size of the item being returned, we will provide you with instructions on your return.
- Proof of purchase is required in order to issue a return.
- Please contact us at 212-935-5930 / firstname.lastname@example.org within 30 days of receiving your order should you wish to return nondamaged merchandise.
- Products must be in perfect condition and must be shipped backed in their original packaging. Upon receiving your return and confirming that the item is in perfect condition, a refund will be issued via the same payment method used for purchase.
- The refund issued will equal the purchase price and any applicable taxes less a 20% restocking fee less return freight.
- We do not refund shipping charges for returns due to buyer’s regret.
- We do not accept returns on made to order items.
- Deposits on made to order items are non-refundable even if the order is canceled.
- All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.
- While we comb our marketing material for errors in prices, descriptions images, we reserve the right to restrict orders on items that reveal unnoticed errors.
To read our care instructions, please click here.