Frequently Asked Questions
General
Where is your showroom located?
Where can I see the collection in person?
Do you offer fabric swatches and finish samples?
Shipping & Returns
How long does shipping take?
What is White Glove Delivery?
Do you offer expedited shipping?
Do you deliver to Alaska and/or Hawaii?
Do you ship internationally?
Do you accept returns?
Is there a restocking fee for returns?
What do I do if my order arrived damaged?
How can I track my order?
Made-to-Order Upholstery
How do I place a COM/COL upholstery order?
How do I confirm yardage requirements for COM/COL orders?
Where do I send my fabric for COM/COL orders?
What is the lead time for made-to-order upholstery items?
Trade Program
How long does it take for trade applications to be reviewed?
Who can apply for a trade account?
Can members of the trade shop online?
Can’t find what you're looking for?
Our team is here to help.
Please email us at contact@bunnywilliamshome.com or call us at 212-935-5930