Shipping

Shipping Rates and Transit Times 

We are pleased to offer shipping across the continental United States. Shipping costs and delivery times vary based on the item and destination. 

Smaller items are shipped via UPS Ground and can take up to 7 days in transit depending on delivery location. For larger furniture and oversized items, White Glove Delivery may be required and generally takes 3-4 weeks.

At this time, we do not offer expedited shipping through our website. However, if you're working on a tight timeline, feel free to contact our team at contact@bunnywilliamshome.com or 212-935-5930—we’re happy to see what may be possible.

Please note that expedited shipping is not available for made-to-order pieces or items requiring White Glove Delivery.

Where We Ship

We are pleased to offer shipping across the continental United States. Shipping costs and delivery times vary based on the item and destination. 

At this time we do not offer international shipping on our website. If you are outside the continental U.S., please contact us for a custom shipping quote.

For orders shipping to the UK and Europe, please place your order at paolomoschino.com, our exclusive international distributor.

Paolo Moschino Ltd
8 – 14 Holbein Place
London
SW1W 8NL
United Kingdom
+44 (0) 207 730 8623
sales@paolomoschino.com

White Glove Delivery 

For larger furniture and oversized items we offer White Glove Delivery, which includes in-home placement and packaging removal. Delivery timelines depend on your location and carrier availability. 

Assembly applies to some items. Installation for mirrors and wall decor is not included. 

Order Tracking 

Once your order ships, you will receive a confirmation email with tracking details. 

Damages & Issues

Our quality control is of the highest standard and while we stand by each product we produce, due to the handcrafted nature of our collections, variances do occur on occasion.

If you receive an order with notable signs of damage to the packaging, do not accept the item or note on the Delivery Receipt that the item arrived with damage to the packaging.

Please report any damage to us within 48 hours of delivery by calling us at 212-935-5930 or emailing postsalesservice@bunnywilliamshome.com. Bunny Williams Home will evaluate if the damage is freight-related and then determine the best course of action. We will either issue a repair or replacement of the damaged item(s).

For any shipping-related questions, reach out to our team at contact@bunnywilliamshome.com.

Returns

Bunny Williams Home accepts returns of non-damaged, non-made to order items provided you request the return within 30 days of receiving the order. 

We do not accept returns on made to order items.

All returns must be in the original packaging.

Please contact us at postsalesservice@bunnywilliamshome.com to initiate a return.

The refund issued will equal the purchase price and any applicable taxes less a 20% restocking fee less return freight. We do not refund shipping charges for returns due to buyer’s regret.