Terms & Conditions

ORDER PROCESSING & SHIPMENT TIMING

Orders placed online will be confirmed at the time of purchase.

In-stock items will ship from our warehouses within 3 business days of payment date. If your order contains made-to-order furniture (i.e. upholstery) please allow 9-10 weeks for production plus 3-4 weeks for shipping. If an item is on backorder, you will be notified immediately along with the expected in-stock date.

  • Smaller items that are shipped via UPS Ground can take up to 7 days in transit depending on delivery location.
  • For larger furniture and oversized items, White Glove Delivery may be required and generally takes 3-4 weeks.
  • If your order contains made to order furniture (i.e. upholstery) please allow 9-10 weeks for production plus 3-4 weeks for shipping.
  • If an item is on backorder, the estimated ship date will be noted on the product page.

We always welcome your call to check on the status of your shipment by calling our team at 212-935-5930.

  • Please note that we do not fulfill orders on weekends or major US bank holidays.
  • Bunny Williams Home will not be held liable for late shipment as a result of a strike, fire, natural disaster, government intervention, customs holds or any other causes beyond our control.
  • Bunny Williams Home is not responsible for late delivery due to delays in receipt of COM.

 

UPHOLSTERY ORDERS

Unless otherwise noted, all upholstery orders are considered made-to-order furniture and require a 8 week lead time, plus delivery. These orders may not be canceled or returned.

In addition to the selection of in-stock fabrics that we offer, you are also able to provide your own fabric (customer’s own material or “COM”). Please allow 9-10 weeks for production from receipt of COM.

If you elect to send COM, please email us at contact@bunnywilliamshome.com for a quote and further direction on fabric requirements.

 

SHIPPING

White Glove Delivery may be required for larger furniture and oversized items. White Glove service includes in-home placement and packaging removal.

  • Delivery timelines depend on your location and carrier availability.
  • Assembly applies to some items.
  • Installation for mirrors and wall art is not included.

Smaller items are shipped via UPS Ground. If you would prefer to arrange your own freight, please call our office to place your order.

 

DAMAGED MERCHANDISE

Our quality control is of the highest standard and while we stand by each product we produce, due to the handcrafted nature of our collections, variances do occur on occasion.

If you receive an order with notable signs of damage to the packaging, do not accept the item or note on the Delivery Receipt that the item arrived with damage to the packaging.

Please report any damage to us within 48 hours of delivery by calling 212-935-5930 or emailing postsalesservice@bunnywilliamshome.com. Bunny Williams Home will evaluate if the damage is freight-related and then determine the best course of action. We will either issue a repair or replacement of the damaged item(s).

 

RETURN POLICY

Bunny Williams Home accepts returns of non-damaged, non-made to order items provided you request the return within 30 days of receiving the order. All returns must be in the original packaging.

Please contact us at postsalesservice@bunnywilliamshome.com to initiate a return.

  • The refund issued will equal the purchase price and any applicable taxes less a 20% restocking fee less return freight.
  • We do not refund shipping charges for returns due to buyer’s regret.
  • We do not accept returns on made to order items.
  • Deposits on made to order items are non-refundable even if the order is canceled.

 

ONLINE PRODUCT PRESENTATION IS PROHIBITED

Online presentation of our products is strictly prohibited without prior permission granted in writing by an authorized Bunny Williams Home team member at contact@bunnywilliamshome.com. New account set up does not replace the need for this permission.